Keys, Locks and Building Access

Operations & Services, a unit of University Facilities and the Securities Technology Shop, a unit of University Public Safety share a responsibility for the maintenance, repair and installation of all security systems university-wide.

Basic terminology, as well as a listing of responsibilities for the Securities Technologies Shop and Facilities Operations Services has been provided below:

Basic Terminology


Building Entrance & Room Access

Security Technologies Shop Services

Types of Services – all fee based

Getting Service From Security Technologies Shop

If you are a Faculty or Staff member:

If you are a Facilities Operational staff member (Area Managers, Planner Estimators, Grounds and Custodial Supervisors):

1. Visit the Facilities staff site 

2. Log in with your Rutgers NetID.

3. Go to Online Forms.

4. Click on Key Request Procedure or Lock Changes Procedure.

5. Follow the steps, which include creating an AiM Work Order and contacting the Service Call Center.

Facilities Operations Services

Type of Services – Non-Billable

Maintenance and repair of:

Retrieval of broken keys embedded in the doorknob lock.
Repair of any mechanical part of a keyed cylinder or lockset.

Getting Service From Facilities Operations Services

For Faculty or Staff members: